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Why Publishers Need Customer Details at Their FingertipsMonday, January 18, 2010 In the UK, the tighter economic conditions have had a beneficial effect for consumers in that there is a new trend towards improved customer services. While the economy boomed, retailers outsourced their customer handling overseas, and tried to push customers into electronic problem solving solutions with automated phone lines and self service portals. My personal [...] 
Posted by Caroline Lavelle |
